WholeRecord · Terms of Service

These terms were last changed on [date].

Plain-English summaries are in italics. They help explain each clause, but the clause itself is the one that counts.

Who you are dealing with. WholeRecord is run by me, Joseph Griffiths, a sole trader based in Spain, trading as WholeRecord (thewholerecord.com). You can reach me at hello@thewholerecord.com. Payments are taken by Paddle as merchant of record (§10.2).

1. Who can use WholeRecord

1.1 You must be 18 or over to use WholeRecord: to upload reports and buy a reading. There is no sign-up and no account; each purchase is one-off (§10.1), and the purchase and the permissions given under these terms are yours, as the adult. In the parent flow, your 14–17-year-old child uses their own confirmation screen to say yes or no, and can withdraw directly; that is part of the service, not a breach of this clause.

1.2 You may upload your own school reports, or, as a parent or guardian, the school reports of your child aged 14 to 17 inclusive. We do not support reports about children aged 13 or under.

In short: it's an adult service; the only reports about a young person are a parent's own 14–17-year-old's.

2. What you confirm when you upload

2.1 By uploading, you confirm that the reports are about you, or (parent flow) that you have parental responsibility for the child whose reports are uploaded, the child is aged 14 to 17, and the reports are about that child.

2.2 In the parent flow, the permission we rely on to read the reports is your child's, given by your child on their own screen before anything is read. Your confirmations in §2.1 are about your responsibility and authority to upload; they are not the permission to read. If your child does not confirm, nothing is processed, and a parent cannot override a refusal.

2.3 A confirmation you give that is untrue is a breach of these terms. We rely on your confirmation; we do not independently verify it, and generally cannot. But we may refuse, pause, or stop the service if we have reason to think a confirmation is untrue.

In short: you're telling us you have the right to upload these reports, but it's your child who gives the actual go-ahead. If your child says no, it stops, and a parent can't override that.

3. Your permission, and taking it back

3.1 We read your reports only with explicit permission, given on the consent screen before anything is read. In the self flow this is your permission; in the parent flow the permission we rely on is your child's, given on their own screen (see §2.2). The privacy notice explains what we do with your data.

3.2 You can withdraw permission at any time. While your reading is being made, or from the reading screen (and, for a child, from their own confirmation screen), press the Stop & delete control in the product. It stops processing, disables the recovery code and clears the copies on your device straight away; for anything after your session, email privacy@thewholerecord.com. Withdrawing stops any further processing, and because we don't keep your reports or reading after delivery, there is normally no report content left to remove. We may still keep the limited records listed in the privacy notice (proof of consent; account and order records) where the law requires. In the parent flow, the child can withdraw directly, without involving the parent, at the same address.

In short: you say yes before anything happens, and you can say stop at any time.

4. What the reading is, and is not

4.1 The reading describes patterns in your school reports. It is not a diagnosis, not a medical or clinical opinion, not a test or screening tool, and not a substitute for professional assessment. It cannot tell you whether you (or your child) have ADHD or any other condition.

4.2 Every reading carries an always-visible note, "Why this reading cannot diagnose", explaining what it cannot determine. You decide what, if anything, the reading means and what to do next.

4.3 WholeRecord is a non-medical, consumer product. Nothing in a reading should be taken as medical advice or as a recommendation to seek, or not seek, any assessment or treatment.

In short: it reads records; it doesn't diagnose, and it isn't medical advice. What you make of it is up to you.

5. How we handle your data

5.1 Our handling of your personal data is governed by the privacy notice, which forms part of these terms.

5.2 In summary: your reports and your reading are not kept on our systems after your reading is delivered; the AI reading itself runs in Europe (the EU/EEA) and your reports are not sent outside Europe for that reading or for storage (the website and request-handling layer may use a global hosting network, as the privacy notice explains); and your reports are not used to train any AI model.

In short: see the privacy notice. The headline is that we keep almost nothing.

6. Your recovery code

6.1 With your receipt we send a recovery code: a re-entry ticket that lets you run your reading again, within 30 days of purchase and for up to three re-runs (the same limits stated in the privacy notice and at checkout), without paying again.

6.2 A re-run means you upload your reports again. The code is not a way to retrieve a stored reading (we don't store one). We keep only a scrambled version of the code that we cannot read back.

In short: lost your reading, or want to re-run within the time limit and the set number of re-runs? Your code lets you, by re-uploading. We never stored your reading to give back.

7. Refunds

7.1 There is no preview of your reading before you pay. Before paying, you see a capture receipt: a list of exactly what was readable from the reports you uploaded. That list is what your reading will work from. No findings are shown before payment.

What you are buying is a complete search, not a particular result. Every reading looks for the same full list: every difficulty pattern, every record-level signal, and every look-alike explanation. Your reading sets all of it out, including each thing that was looked for and not recorded in your reports. Some sets of reports contain the patterns the search looks for, and some do not. We tell you this before you buy. Both are finished readings, and both cost the same. A reading that records none of those patterns is describing your reports, not you. School reports capture how a child looked in class. A quieter child, including one working hard to keep difficulties from showing, can leave little or no trace in reports like these.

7.2 Your reading is digital content delivered immediately, and Paddle is the seller for the transaction (§10.2). Your purchase is therefore covered by Paddle's own buyer terms and refund policy, which you agree to at checkout. Refund requests are made to Paddle and decided by Paddle. A reading is made for you and delivered the moment you buy it, and you choose to receive it straight away. Because of that, the 14-day "change your mind" window that covers most online shopping does not apply to a reading, so a reading is not returnable once it has been delivered. Paddle can still decide to refund at its own discretion.

From us: if something genuinely went wrong on our side, tell us within 14 days of your purchase and we will ask Paddle to refund you and will not contest it. Genuinely wrong means things like a reading that was never made, or one that never reached you. We would not treat disagreeing with what your reading says as something going wrong on our side. That includes a reading in which none of the patterns searched for were recorded in your reports. §7.1 explains before you buy that it is a real possible outcome. Nothing here takes away a right you have under Paddle's terms or under consumer law.

7.3 Your right to have your data deleted (privacy notice, section 12) is separate from, and unaffected by, any refund decision.

8. Using WholeRecord responsibly

8.1 Do not upload reports that are not your own or your 14–17 child's, or that you do not have the right to upload.

8.2 Do not use WholeRecord to make decisions about other people, or in any way these terms or the privacy notice do not allow.

8.3 Your reading is yours. Share it with whoever you like: your family, a doctor, a friend, anyone helping you make sense of it. The one thing we ask you to keep in mind is that parts of your reading quote your school reports word for word, and a quote can name, or point to, the teacher who wrote it, sometimes decades ago. Please consider their privacy before you share, avoid posting those quoted parts publicly unless there's a real reason to, and please don't use your reading in a way that could unfairly affect them.

In short: your reading, yours to share. Just think about the people quoted in it before anything goes public.

9. Limits

9.1 WholeRecord is provided to help you understand records you already hold; it does not guarantee any particular outcome, and it is not a medical service.

9.2 Nothing in these terms excludes or limits liability that the law does not allow us to exclude or limit. That includes, for example, liability for death or personal injury caused by negligence, and for fraud.

10. Payments and purchases

10.1 A reading is a one-off purchase: no subscription, no recurring charge, no ongoing account. The prices on our site (Part Record report £39 · Whole Record report £69) are confirmed at checkout. The checkout price is the final price. It already includes any VAT or sales tax for your country.

10.2 Purchases are processed by Paddle, our merchant of record. That means Paddle is the seller for the transaction itself. Paddle takes your payment, issues your receipt or invoice, and handles any tax. Paddle's own checkout terms apply to the transaction alongside these terms [CONFIRM: name the exact Paddle entity + link their buyer terms when the integration lands]. We never see or store your card details.

10.3 You pay after you see your capture receipt (the list of what was readable from your uploads, §7.1) and before your reading is made. We email you your receipt and your recovery code (§6). The order record is kept as the privacy notice (§5) describes.

10.4 One purchase buys one reading (the Part Record report or the Whole Record report, whichever you chose), plus the re-run allowance in §6. It does not buy updates, monitoring, or anything recurring.

In short: one price, paid once, through a payment company that handles the receipt and the tax. We never touch your card.

11. Changes to the service and to these terms

11.1 We may improve or change how WholeRecord works. A change never takes away what you already bought. A purchase is governed by the terms in force on the day you bought, and your reading is delivered as promised at that time.

11.2 When we change these terms, we update the date at the top. For any change that matters, we also post a notice on the website before it takes effect. The current version always lives at the same address on our site.

11.3 If we ever close the service, no one loses money. There are no subscriptions to cancel, and anyone who has paid for a reading not yet delivered is refunded in full.

In short: your purchase is governed by the terms you bought under, and changes are dated and posted.

12. Which law applies, and what to do if something goes wrong

12.1 These terms are governed by Spanish law, because WholeRecord is run by a sole trader based in Spain. If you are a consumer, this choice never takes away your protections. You always keep the consumer rights of the country where you live (the ones that cannot be signed away), and you can bring any claim in your own country's courts as well as in Spain.

12.2 If something goes wrong, talk to us first. Email hello@thewholerecord.com and we will try to put it right. For data matters, our complaints steps are in the privacy notice's rights section. Nothing in this section limits your right to go to court, or to complain to the data-protection regulator (privacy notice §12).

12.3 The transaction itself (payment, receipt, tax) is with Paddle as merchant of record (§10.2). You can also raise a concern about the payment through Paddle's buyer support [CONFIRM: the exact Paddle support address/link].

In short: Spanish law on paper, but your local consumer rights always stand, and the first step is simply emailing us.